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Amazon bans customers who return the item too often

Amazon bans customers who return the item too often. Image/Digital Trends

Be careful how often you return your Amazon orders:

It might get you banned from the service. According to The Wall Street Journal, Amazon has banned consumers from creation purchases on their retailing site for practice such as returning to a lot of items.

Amazon banned two accounts without warning According to the report. Consumer, Nir Nissim said he was banned because of his return activity. Eventually, after several calls to Amazon, his account was reinstated.

According to Amazon statement, it is rare for a customer to receive a ban for abusing their service for a long period of time. Amazon from time to time bans customers without informing them that they’ve done anything wrong.

Some shoppers have written about being “exiled” from the online shop, while others have taken to Twitter to decry similar punishments for returning to a lot of items.  

Amazon policy

Amazon may not be the customer-friendly, free returns to paradise it makes itself out to be. The company bans shoppers for infractions, counting returning items too many times, the Wall Street Journal claims.

Amazon’s supply returns policy has been part of the online giant’s petition over traditional brick-and-mortar shops, a lot of which have been forced to offer comparable return policies to move violently.

The company’s Prime membership promises free and simple income on a lot of items, but it now transpires that this has its limits.  

We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time. According to the Wall Street Journal’s report, one Amazon representative said.

According to Amazon manager James Thomson said, if your performance is time after time outside the norm, you’re not really the kind of customer they want.


Some Amazon shoppers, though, say this system isn’t entirely accurate. Nir Nissim, an Amazon user living in Israel, told the Journal he received an email in March that his account had been shut down abruptly, and a representative told him it was because of his return activity.

Nissim said he’d only returned one item in the past year. Only after he contacted Amazon for almost two weeks straight did the company reinstate his account


In a statement to Racked, an Amazon spokesperson says that “if a customer believes we’ve made an error, we give confidence them to contact us directly so we can review their account and take appropriate action”.

This is most upsetting to those who have Amazon gift cards: In 2016, the Guardian spoke with quite a few users who were banned from Amazon and had lost hundreds of dollars in gift vouchers.